FAQ
Welcome to the Villavelv Frequently Asked Questions page. We want every order to feel easy and every visit to be enjoyable. If you need any further help, please don't hesitate to reach out to us.
1. How long will it take to receive my order?
Handling Time: 1–2 business days
Transit Time: 7–8 business days
Estimated Delivery Time: 8–10 business days
For full details, please see our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United States ships free. Learn more in our Shipping Policy.
3. Where is Villavelv located?
Villavelv is an online business based in the United States, offering a curated selection of high quality products with shipping available throughout the United States.
4. What if I receive a defective product?
If your item arrives defective, we will replace it at no cost to you. Simply contact us within 30 days of receiving your order. You can find more details in our Refund Policy.
5. Can I cancel my order after it's placed?
Yes. Orders can be cancelled within 24 hours of being placed. Please contact our Support Team as soon as possible so we can take care of it.
6. What is your return policy?
We offer a simple and hassle free return process. Everything you need to know is outlined in our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is initiated to your original payment method within 7 business days, depending on your payment provider. See our Refund Policy for details.
8. Do you offer any warranties or guarantees?
Yes. Every purchase is covered by a 30 day warranty. Details are available in our Refund Policy.
9. How can I contact customer support?
You can reach us through our Contact Us page or email us directly at info@villavelv.com.
10. Do you ship internationally?
No. At this time we ship exclusively within the United States.
11. Do you have a physical store location?
No. Villavelv is an online only store, which allows us to keep our prices competitive and offer a wider selection of products.
12. Can I place a bulk order for my business or organization?
Yes, bulk orders are available. Please contact our customer Support Team for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Refund Policy.
14. How can I track my order?
Once your order has shipped, you can follow its progress on our Order Tracking Page.
Contact Us
Store Address: 10800 Cibola Loop NW, Albuquerque, New Mexico 87114, United States
Store Email: info@villavelv.com
Store Phone: +15053752858
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.