Shipping policy

Last Updated: September 11, 2026

At Villavelv, we want shopping with us to feel great from start to finish, and that includes shipping policies that are clear and easy to follow. Every order shipped within the United States ships free.

Shipping Locations

This Shipping Policy applies to orders shipped within: United States

Delivery Times

  • Order Cutoff Time: 5:00 PM (EST). Orders placed after this time are processed the next business day, which may add one extra day to the delivery estimate.
  • Order Handling Time: 1–2 business days (Monday–Friday). Once your order is processed, it ships with one of our trusted carriers.
  • Transit Time: 7–8 business days (Monday–Friday)
  • Estimated Delivery Time: 8–10 business days

Please keep in mind that delivery times are estimates and may vary due to factors outside of our control.

Carrier Services

We work with reliable shipping carriers to deliver orders throughout the United States, including USPS, UPS, and FedEx.

Shipping Costs

  • Free Shipping: All orders within the United States qualify for free shipping, with no minimum order required.
  • Paid Shipping (if applicable): For destinations outside our free shipping zones, shipping costs are calculated and displayed at checkout.

Delivery Issues

If you experience any delivery issues, such as delays or a lost package, please contact our customer service team right away. We are here to help and will work to make sure your order arrives safely.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation with your tracking number. You can follow your shipment anytime on our Order Tracking Page.

Changes to This Policy

We may update this Shipping Policy at any time. Any changes will be posted on this page with a revised Last Updated date, so we encourage you to review it from time to time. Continuing to use our website after changes are posted means you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer support team for assistance.

Contact Information

Store Address: 10800 Cibola Loop NW, Albuquerque, New Mexico 87114, United States

Store Email: info@villavelv.com

Store Phone: +15053752858

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.