Refund policy
Last Updated: September 11, 2026
At Villavelv, we want you to love what you ordered. If for any reason you are not satisfied, we offer a simple and hassle free return process.
Order Cancellations
You may cancel your order within 24 hours of placing it by emailing us at info@villavelv.com. Please include your order number in your message. After 24 hours, we cannot guarantee a cancellation, as your order may already be in processing. Once an order has been dispatched, it can no longer be cancelled. If your order has already shipped, you may return the item after delivery in line with this Return and Refund Policy.
30 Day Easy Returns
You have 30 days from the day you receive your order to return items. To be eligible for a return, items must be:
- Unused
- In their original condition
- Returned with all original packaging, tags, and accessories
Our support team will guide you through every step of the process.
Restocking Fee: $0. We do not charge any restocking fees.
Return Policy Overview
- Return Window: 30 days from the day you receive your order
- Condition: Items must be unused and in original condition with all packaging, tags, and accessories
- Easy Returns: Our support team will walk you through the process
- Restocking Fee: None
Return Costs
Defective or Incorrect Products: Returns cost you nothing if the product is incorrect, was damaged by the carrier, or is defective in any way.
Customer Remorse (Change of Mind): The customer is responsible for the actual return shipping cost if the wrong item was ordered, the item does not fit, or the item is no longer wanted.
Original shipping costs are non refundable.
How to Return an Item
- Contact Us: Email info@villavelv.com with your order number and the reason for your return.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Send It Back: Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
- Inspection: Once we receive your return, we will inspect the item to confirm it meets our return criteria.
- Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We gladly accept exchanges. If you would like to swap your item for a different size, color, or product, contact us at info@villavelv.com and we will help you with a quick exchange.
Order Not Delivered
If your order has not arrived within the expected delivery window, please contact us at info@villavelv.com with your order number. We will look into it with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.
Non Returnable Items
For hygiene and safety reasons, some items are not eligible for return. These products will be clearly marked as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any changes will be posted on this page with a revised Last Updated date, so we encourage you to review it from time to time. Continuing to use our website after changes are posted means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer service team for assistance.
Contact Information
Store Address: 10800 Cibola Loop NW, Albuquerque, New Mexico 87114, United States
Store Email: info@villavelv.com
Store Phone: +15053752858
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.